FAQ
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frequently asked question
the most question we get so far
The most common questions we receive involve cleaning frequency, service details, pricing, and specific cleaning requests.
What services does Excel Home Cleaning offer?
We specialize in comprehensive cleaning solutions, including:
Regular Home Cleaning (weekly, bi-weekly, monthly)
Deep Cleaning (kitchens, bathrooms, baseboards, etc.)
Move-In/Move-Out Cleaning
Post-Construction Cleaning
Custom Requests (e.g., interior window cleaning, appliance detailing).
How much does your service cost?
Pricing depends on your home’s size, cleaning frequency, and specific needs. We offer free, no-obligation estimates after a brief consultation.
Are your cleaners insured and vetted?
Yes! All our cleaners are background-checked, fully insured, and trained to deliver consistent, high-quality service.
Do you use eco-friendly products?
Absolutely. We prioritize non-toxic, pet- and child-safe cleaning solutions. If you prefer specific products, let us know!
How do I schedule a cleaning?
Book online at Excelhomecleaning.com, call +1 (574) 500-4836, or email Info@excelhomecleaning.com. We offer flexible scheduling, including same-day service (subject to availability).
What if I need to cancel or reschedule?
Notify us 24 hours in advance for no fee. Late cancellations may incur a charge.
Do I need to provide cleaning supplies or equipment?
No—we bring everything! Just let us know if you’d like us to use your supplies.
What’s your satisfaction guarantee?
If you’re not 100% happy, contact us within 24 hours, and we’ll re-clean the area at no extra cost.
Can I request specific areas to focus on?
Of course! Share your priorities during booking, and we’ll tailor our service to your needs.
Do you work in homes with pets?
Yes! We love pets. Let us know if they have specific habits (e.g., hiding under beds) so we can clean safely.
How can I leave feedback?
Email us at Info@excelhomecleaning.com or share a review on Google. We love hearing from you!